Terms &
Conditions.

By accessing our website, creating an account or placing an order, you agree to follow these Terms to the extent permitted by applicable law. A purchase requires your express, affirmative action at checkout. Simply browsing the website does not create a purchase obligation.

If a provision conflicts with a mandatory requirement of Indian consumer law, the applicable law will take priority. If you do not agree with these Terms, please do not complete a purchase on the website.

The online fashion store is operated by APEXVOGUE TEXTILES TECHNOLOGY PRIVATE LIMITED under the consumer-facing brand Apexvogue. The legal entity, registered address, registration identifiers and customer support details are listed in the final section of this page.

References to "customer", "you" or "user" mean any person who visits the site, maintains an account or purchases products from us.

• Purchases must be made by a person legally capable of entering into a contract, or through an appropriately authorised parent or guardian where required.
• Provide accurate billing, delivery and contact details. Inform us promptly if information relevant to an active order changes.
• If you create an account, keep your login credentials secure and contact us if you suspect unauthorised access.
• We may take reasonable steps to protect accounts and prevent fraud, subject to law. We will not unfairly deny statutory remedies for an otherwise valid consumer complaint.

Apexvogue offers women's fashion and wardrobe essentials through these five principal product collections:

Each product listing may have its own sizes, colours, fabric details, variants, price, availability and care guidance. The product page and checkout details specific to your purchase should be reviewed before confirming an order.

We aim to describe our products accurately, including relevant materials, sizes, colours and other attributes where available. Screen settings, lighting and photography can affect how colours appear, and measurements may have reasonable manufacturing tolerances where disclosed.

Review the size chart, selected variation and product description before ordering. Where an item is materially different from its description, defective or otherwise non-conforming, your remedies under applicable law and our relevant policy remain available.

Product prices are displayed in Indian Rupees (INR). Applicable taxes, discounts and any separately payable charges will be presented in accordance with law and the information shown at checkout. Where MRP declarations are legally required, they must be displayed in the applicable manner. No amount will be added to a confirmed order without a lawful basis and the relevant customer authorisation.

Price changes may apply to future orders. We will not retrospectively increase the agreed price of an accepted order without your consent. In case of a genuine technical pricing error, we may contact you before fulfilment and offer a lawful resolution, including cancellation and refund where appropriate.

After reviewing your cart, delivery information and final charges, you may place an order using the available checkout process. An automated order-received message confirms that your request was received; acceptance and fulfilment remain subject to product availability, payment confirmation, reasonable verification and applicable law.

If we cannot fulfil an order or a particular item, we will notify you through the contact details supplied and arrange a suitable lawful remedy, including a refund where payment has already been received for an unfulfilled order. Please retain your order number and confirmation for support.

Stock quantities, sizes and product availability may change. We work to keep listings updated but occasional inventory mismatches can occur. Products displayed as available may become unavailable during order processing.

If an ordered product cannot be supplied, we will contact you and process any payment due back for that unavailable item in accordance with applicable law and our refund procedure.

Payment methods shown at checkout may include supported online payment options, such as UPI or other payment services, and any additional methods expressly offered on the site. The availability of a payment method may vary by order or location.

Payments may be processed using third-party financial service providers. Please follow their applicable terms and security instructions. We may perform reasonable order checks to prevent fraudulent or unauthorised transactions. Payment failure, duplication or uncertain status should be reported to us with the order reference and relevant transaction details; do not send passwords, OTPs or sensitive card credentials.

Delivery eligibility, shipping charges, estimated timelines and any location-related limitations are communicated on the relevant product, checkout or Shipping Policy pages. Delivery estimates are not guaranteed where delay results from courier operations, address issues, public disruptions or other circumstances beyond reasonable control, except where applicable law gives you a remedy.

Provide a complete, serviceable delivery address and reachable contact information. When available, order progress can be reviewed through our Order Tracking page. Please contact us if your order is significantly delayed, lost or marked delivered without receipt so that we can investigate and provide the appropriate solution.

Cancellation requests should be submitted as soon as possible through our Contact Us page or the available order-management channel. Whether cancellation can be completed depends on the order's fulfilment status and the conditions disclosed in our Refund & Cancellation Policy.

Any cancellation fee, if applicable, must be lawfully disclosed and consistent with applicable e-commerce consumer protection requirements. Where we cancel an order, we will not impose an unfair burden on the customer and will provide the appropriate remedy, including refund of sums owed.

Eligibility, procedure, condition requirements, pickup arrangements and applicable timelines for returns or replacements are described in our Return Policy and may depend on the item and the reason for return. This includes clothing-related considerations such as wrong size, incorrect item, damage or manufacturing issues.

Any limitation relating to an ordinary preference-based return does not remove rights you may have under Indian law in relation to defective, misdescribed, counterfeit or incorrectly supplied goods or other legally protected situations.

Approved refunds are processed in accordance with our Refund & Cancellation Policy and applicable legal or payment-regulatory requirements. The time for a credited amount to appear may also depend on the banking or payment service involved.

We will communicate material updates where needed and will not withhold a refund to which a customer is legally entitled. Any deductions or adjustments must have a valid basis, be properly disclosed and comply with consumer protection law.

If you receive a damaged, defective, incorrect or materially misdescribed item, contact us promptly with your order number and a brief description of the issue. Photos of the product or packaging may help our investigation, but any evidentiary request will be reasonable and subject to applicable legal rights.

We will review the concern and offer a remedy appropriate to the facts and applicable law, which may include replacement, return, refund or another lawful solution. Please see our Return Policy for the practical request process.

Offers and coupons may have eligibility criteria, dates, redemption limits or exclusions that should be stated at the time of promotion. Unless expressly permitted, offers may not be combinable, transferable or exchangeable for cash.

Discount claims, struck-through prices and promotional statements should be presented truthfully and in line with the applicable consumer protection framework. We will not rely on misleading price comparisons or hidden compulsory charges.

You may browse, compare and buy products for lawful purposes. You must not attempt unauthorised access, upload malicious code, interfere with checkout or payment services, impersonate others, submit fraudulent payment information, or use website content in a manner that violates law or third-party rights.

Where reasonably necessary, we may act against abuse or fraudulent activity while respecting lawful customer complaints, privacy rights and fair treatment obligations.

Site design, brand marks, product presentation, original editorial material and other content may be owned by us or used with permission from their respective rights holders. Nothing on this website grants a licence to commercially reproduce protected content without authorisation, except as permitted by applicable law.

You may use the site and its contents for ordinary personal shopping, product comparison and related lawful activities.

The site may interact with payment gateways, courier providers, analytics tools or links to external sites where such integrations are enabled. Independent services may apply their own terms or privacy notices.

We do not automatically endorse every external website. However, our use of a third-party service does not remove responsibilities we retain under applicable Indian law concerning transactions on our store.

We take reasonable steps to maintain accurate information and website functionality, but maintenance, service outages and technical disruptions may occur. We do not promise uninterrupted access at every moment.

To the extent permitted by law, liability for remote or indirect losses may be limited based on the circumstances of a claim. Nothing in these Terms excludes or reduces mandatory consumer remedies, liability that cannot lawfully be limited, or rights arising from unfair trade practices, defective products or other matters protected by applicable law.

Customer information required for ordering, payment coordination, delivery and support is handled under our Privacy Policy and applicable Indian data-protection requirements. Please review that policy for the categories of information collected, relevant uses, retention and available rights.

Order-related messages may be sent to the contact details provided. Optional marketing communications, where used, are subject to relevant consent and communication laws. Never share one-time passwords or banking credentials in response to an unsolicited message.

For grievances concerning orders, payment, delivery, product quality, returns or these Terms, please contact our designated grievance officer using the contact information in Section 24. Where the Consumer Protection (E-Commerce) Rules, 2020 apply, the grievance officer is required to acknowledge a complaint within 48 hours and redress it within one month of receipt, as required by those Rules.

Please include your order reference and enough detail for us to investigate, without sharing passwords or sensitive payment credentials. If unresolved, eligible consumers may also pursue remedies through the National Consumer Helpline or other competent statutory forums.

These Terms are governed by applicable laws of India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as amended and in force, together with other relevant legislation where applicable. Parties should first attempt to resolve concerns through customer support, without prejudice to statutory remedies.

For ordinary contractual disputes, competent courts may determine jurisdiction under applicable law. Nothing in these Terms requires a consumer to surrender access to an appropriate Consumer Commission or any other legally available remedy.

We may revise these Terms for operational, policy or legal reasons. The effective date at the top of the page identifies the version published. Revised Terms generally apply prospectively and will not remove rights already accrued under an accepted order or applicable law.

Material changes should be communicated in an appropriate manner when required. We encourage customers to review the terms relevant to a transaction before placing an order.

For service-related queries or formal grievances, please contact the legal company operating Apexvogue.