Returns,
made clear.

This policy describes how customers may request returns for eligible orders purchased directly through Apexvogue, an online store operated by APEXVOGUE TEXTILES TECHNOLOGY PRIVATE LIMITED. It covers requests relating to order errors, product concerns, return eligibility, exchanges and refunds.

It should be read with the product information and customer terms made available when your order was placed. If a condition in this policy conflicts with a mandatory rule of Indian consumer law, the law will apply.

Our Return Policy applies to eligible purchases from our five principal fashion collections:

Return conditions may depend on the specific product, its condition, the reason for return and terms disclosed for that purchase. An item’s eligibility for a discretionary return should not be assumed merely because it belongs to one of these categories.

Returns requested solely because of a changed preference, an unwanted item or a decision not to keep an otherwise conforming product are available only if a voluntary return option and its conditions were expressly communicated for that purchase.

The applicable window, if any, is determined by the information disclosed for the relevant item or transaction. We do not represent that every product carries a fixed 7-day, 10-day or 30-day return entitlement. Where no discretionary return is offered, please do not assume a change-of-mind return is available.

If you receive a product that is damaged, defective, spurious, significantly different from the agreed description or not the item ordered, contact us promptly with your order reference and an explanation of the issue.

Subject to the facts of the case and applicable Indian law, an appropriate remedy may include return, repair where suitable, replacement, refund or another lawful solution. We will not rely on an ordinary discretionary-return exclusion to deny a remedy required by law.

We may request reasonable details to help verify the issue. If our fulfilment mistake or a product defect is established, we will not make the consumer bear unjustified reverse-shipping charges for the mandatory remedy.

Please check the product description, available measurements, size details, chosen variation and colour before ordering. Differences in display brightness or lighting may affect how an image appears on a screen, but these general considerations do not excuse an inaccurate or misleading product description.

If the received size or colour is different from what you ordered or the product is materially inconsistent with its description, contact us for review. If the item is correctly supplied but you would prefer another size or style, any return or exchange is subject to the voluntary options and conditions actually offered for your purchase.

For a voluntary return that was expressly offered, the item will generally need to meet the applicable disclosed conditions, which may include:

• Being unused, unworn and unwashed, except for a reasonable examination or fitting where permitted.
• Retaining original attached tags, accessories and components, where applicable.
• Being returned with appropriate packaging that helps prevent transit damage.
• Not showing alteration, deliberate damage, stains, strong odours or avoidable wear inconsistent with the disclosed return conditions.

These conditions relate to discretionary returns. A complaint concerning a product defect or legal non-conformity will be assessed according to the actual circumstances and applicable law rather than rejected automatically for missing packaging or tags.

Depending on the terms expressly disclosed at the time of sale, an optional change-of-mind return may not be available for goods that have been altered or customised at the customer’s request, damaged through misuse, or otherwise identified as excluded from that optional service.

Promotional or clearance goods may have item-specific voluntary-return conditions only where those conditions are clearly disclosed and lawful. Sale pricing alone does not remove the legal rights attached to defective or misdescribed products.

To initiate a return or report a product concern, use our Contact Us page or reach our customer support contact below. Include, where available:

1. Your order number and registered contact details.
2. The name and variation of the product concerned.
3. The reason for the return or the problem you encountered.
4. Relevant photographs or other supporting information when reasonably available and appropriate.

Our team will review the request and explain the next steps. Please do not post items to our registered office or another address without receiving return-shipping instructions. A registered office is not necessarily a return-processing facility.

We may review the order record, dispatch information, product photographs, courier documentation or the returned item where appropriate. Images and an unboxing video, if available, can assist with investigation, but a video is not an automatic precondition for exercising statutory consumer rights.

Any review will be proportionate to the nature of the claim. Customers may be contacted for additional reasonable information where required to resolve a genuine discrepancy.

After a request is accepted for return, we will communicate the available return method. A courier pickup, where available, may depend on PIN-code serviceability and operational coverage. If pickup cannot be arranged, we may discuss another reasonable return method.

For voluntary returns, reverse-shipping or handling charges, if any, apply only where they were properly disclosed and are legally permissible. For seller-caused errors or remedies required under consumer law, costs will be handled consistently with the consumer’s applicable rights.

Package the item safely and follow the instructions provided. Keep any courier receipt or tracking details until the matter is resolved.

An exchange for a preferred colour, size or style is subject to the exchange service offered for that purchase, inventory availability and applicable disclosed terms.

If a defective or incorrect item requires replacement, we will discuss suitable lawful options based on availability and the circumstances. We will not replace an ordered item with a materially different product without the customer’s agreement. Where a suitable replacement is not available, another appropriate legal remedy may be provided.

Where a refund is due, the amount will be determined from the actual transaction and the basis of the accepted return. Applicable lawful charges or deductions, if any, will be explained. No charge will be applied in a manner that overrides mandatory consumer rights.

Refunds for prepaid orders are generally initiated through the original payment channel where feasible. If that is not possible, we may arrange another secure method. For Cash on Delivery orders, if such an option was offered, a suitable verified bank or payment detail may be required. We never require payment passwords or OTPs to process a refund.

Actual credit timing may depend on the payment provider and banking systems. We will explain the processing status when asked and act within timelines required by applicable law.

For cancellations and payment reversals, please also see the Refund & Cancellation Policy.

If your parcel is empty, a product is missing, the delivery status is incorrect, or an item arrives damaged in transit, contact our support team as soon as reasonably possible. Keep available packaging and order details while the issue is reviewed.

We may coordinate with the delivery partner or fulfilment team to investigate and provide an appropriate response. Missing or undelivered items are assessed under the applicable delivery obligations and consumer rights; they are not automatically treated as voluntary change-of-mind returns.

For dispatch and courier information, visit our Shipping Policy or Order Tracking page.

If an order contains multiple items, return eligibility may be considered separately for each item. Where a discounted bundle or promotional arrangement was offered, the effect of a voluntary partial return, if permitted, will depend on its clearly disclosed lawful terms.

We will not retrospectively apply an undisclosed penalty or use a promotion to deny remedies required under consumer law for defective, deficient or misdescribed goods.

Customers should provide accurate information and cooperate reasonably with the return process. We may examine inconsistent or potentially fraudulent claims and seek evidence relevant to the matter, but we will not reject a legitimate consumer complaint merely because a request is inconvenient or outside a voluntary-return programme.

Decisions are based on the circumstances of the individual order and the law applicable to the transaction.

For help with any return, exchange, replacement or refund issue, contact us using the details below and mention your order number. The grievance officer is LALIT KUMAR, reachable through our listed customer contact channels.

In accordance with the applicable Consumer Protection (E-Commerce) Rules, 2020, consumer grievances must be acknowledged within 48 hours of receipt and redressed within one month of receipt. Where circumstances require follow-up, the customer should receive appropriate communication.

Email: info@apexvogue.in
Phone: +91 9286635422
Contact page: Contact Us

This policy should be interpreted consistently with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as applicable, together with other binding Indian laws and rules in force for the transaction.

No clause here is intended to exclude rights or remedies that cannot lawfully be excluded. We may update this policy to reflect changes in business processes or legal requirements. An updated version will be published on this page with a revised date. Changes do not retrospectively diminish rights already accrued for a completed purchase.

Please also read our Terms & Conditions, Shipping Policy, Refund & Cancellation Policy and Privacy Policy. Any item-specific or checkout-specific term must be interpreted with these policies and applicable Indian consumer law.

If you need to check an order, visit Order Tracking. For help resolving a return question, use Contact Us.