Shipping &
Delivery.

This Shipping Policy explains how orders placed through the Apexvogue online store are prepared, dispatched and delivered. It applies to eligible purchases from our Saree, Kurta Set, Tshirt, Cord Sets and Short Kurtis collections. Please read it together with our Terms & Conditions, Return Policy and Refund & Cancellation Policy.

The seller operating this store is APEXVOGUE TEXTILES TECHNOLOGY PRIVATE LIMITED. The shipping information displayed for a particular order during checkout and in its order confirmation should be read alongside this policy. Your rights under applicable Indian law are not restricted by this policy.

We accept delivery addresses that our website and delivery partners support at the time an order is placed. Serviceability may depend on the PIN code, product, courier network, local access conditions and applicable restrictions.

If a destination or delivery method is unavailable, checkout may prevent the order or our support team may contact you to discuss an available option, cancellation or refund where appropriate. International delivery is offered only if it is explicitly available at checkout.

Once an order is submitted, we may verify its details, payment status, item availability and delivery address before processing. An acknowledgement or order number confirms receipt of an order; dispatch occurs only once the order is ready and accepted for fulfilment.

For online payments, processing generally follows payment confirmation. If Cash on Delivery is offered for your address, any additional confirmation requirements will be communicated during ordering or by our team. We will contact you if an issue prevents fulfilment.

Dispatch refers to handing the parcel over to a delivery partner. Processing and dispatch estimates, if presented on the product page, checkout or order confirmation, may vary due to stock availability, order verification, operational capacity, weekends, public holidays or unusually high demand.

Where an item cannot be supplied, we may contact you regarding revised fulfilment, a suitable option if you choose it, or cancellation and the corresponding refund. We do not silently substitute a different item without the customer’s agreement.

Any delivery window shown at checkout, in the order confirmation or by the courier is an estimate unless it is expressly identified as a guaranteed commitment. Actual transit may be affected by your PIN code, dispatch location, courier availability, weather, public holidays, transport disruptions and address accessibility.

We aim to communicate significant delays when reasonably possible. If an order is not delivered within an applicable promised period, contact our support team so that we can investigate and provide remedies consistent with your order terms and statutory rights.

Applicable shipping, handling, COD or other delivery-related charges, if any, should be disclosed during checkout before you confirm your order. The total payable amount, including applicable taxes and charges, is determined by the information displayed for that transaction.

Free-shipping offers apply only when expressly displayed and when their conditions are met. Any promotional threshold, regional restriction or exclusion must be evaluated against the applicable offer details. We do not claim that every order qualifies for free shipping.

We may use third-party logistics partners to transport and deliver orders. After dispatch, tracking information may be shared by email, SMS, your account or our order-tracking page, where such information is available from the carrier.

Courier scans do not always update instantly. If a tracking link is temporarily inactive or its status has not changed, allow time for the carrier’s systems to update, or contact us if the delay seems unusual.

Please provide a complete and accurate name, active phone number, PIN code, street address and any necessary landmark or delivery instructions. Incomplete or incorrect details may cause delay, delivery failure or return to origin.

If you need to change an address after placing an order, contact us promptly with your order number. Changes are subject to verification and courier feasibility; after dispatch, rerouting may not be possible. Any additional cost, if lawfully applicable, will be disclosed before approval.

The delivery partner may attempt to contact the recipient or visit the stated address during its delivery process. Failed attempts can occur due to recipient unavailability, incorrect address, safety issues, restricted access or refusal to accept delivery.

If a parcel is marked undeliverable or returned to origin, we will review the reason and contact you about permitted redelivery, cancellation or refund options. Any charges or deductions, where lawful, will be explained based on the order circumstances and the terms disclosed at purchase.

Orders containing more than one product may occasionally be fulfilled in separate parcels if logistics, availability or processing require it. If this occurs, items may arrive on different dates and may have separate tracking information.

If only part of an order arrives, compare the items received with your order details and any shipment notifications before reporting a missing item. We will help investigate any unresolved discrepancy.

If the parcel arrives visibly damaged, an item is missing, or you receive a different product from the one ordered, please contact us as soon as reasonably possible through our official support channels.

Provide your order number, a description of the issue and, where available, clear photographs of the parcel, shipping label and affected item. This can help us investigate with the courier and identify an appropriate replacement, return or refund remedy. Providing photos is not intended to remove any legal right or remedy.

If an order has not arrived by an applicable communicated delivery date, or tracking appears lost or inconsistent, we will review its status and may initiate a courier investigation. We may request reasonable details needed to locate the shipment.

Where an order cannot be delivered or has been lost in transit, we will assess the facts and provide the legally appropriate remedy, which may include re-dispatch, replacement or refund, as applicable. No blanket exclusion of responsibility applies to our own breach of legal obligations.

You may request cancellation by contacting us with your order details. Whether the request can be actioned immediately depends on the order’s actual processing and dispatch status, the conditions disclosed at checkout and applicable consumer law.

Once a parcel has been dispatched, delivery-interception or return procedures may be required. The applicable conditions and refund process are described further in our Refund & Cancellation Policy.

Where a return or exchange is accepted, the collection method, pickup availability, address requirements, packaging instructions and any permitted reverse-shipping fee will be explained under the Return Policy and the details provided for that request.

Customers must not automatically bear return-shipping costs for defective, incorrect, misdescribed or otherwise non-conforming goods when applicable law requires the seller to provide a remedy. Any charge must be disclosed and lawful.

Please check the parcel’s outer condition before accepting delivery where reasonably possible. If there is a clear concern with tampering or damage, notify the courier and our support team promptly.

Do not disclose one-time passwords, verification codes or payment information to anyone outside an authentic delivery or checkout process. We will not ask you to share bank passwords to arrange a delivery, return or refund.

Delivery may be affected by events outside reasonable operational control, including severe weather, natural disasters, transportation interruptions, strikes, government restrictions or other emergencies. We will seek practical alternatives and provide available updates where reasonably possible.

Nothing in this section excludes remedies or protections that customers retain under applicable law, including where we fail to meet a legally enforceable obligation.

For shipment status, a failed delivery, a damaged parcel or any shipping complaint, reach us using the official details below. Please include your order number, registered contact details and a concise description of the problem so that we can review it efficiently.

We will handle complaints in accordance with applicable Indian consumer-protection and e-commerce requirements. If you need help submitting a shipping-related grievance, please visit our Contact Us page.

This Shipping Policy is intended to operate consistently with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable Indian laws and rules in force. If any wording conflicts with a non-waivable statutory right, applicable law prevails.

We may revise this page to reflect changes in our delivery operations or legal requirements. Updated terms will be published on this page. Any change affecting an existing order will be handled subject to the terms and legal rights applicable to that order.