Refunds &
Cancellations.

This Refund & Cancellation Policy applies to orders placed directly through the online store of Apexvogue, operated by APEXVOGUE TEXTILES TECHNOLOGY PRIVATE LIMITED. It explains how customers can request an order cancellation, when a refund may be available, the handling of payment concerns and the process for customer support.

This policy should be read alongside our Return Policy, Shipping Policy and Terms & Conditions. Mandatory rights under applicable Indian law take precedence over any inconsistent term.

If you wish to cancel an order that has not yet been dispatched, please contact our customer support promptly using your order number and registered contact details. A cancellation request will be reviewed against the actual fulfilment status and applicable purchase terms.

• Where cancellation is accepted before dispatch, we will communicate confirmation and any refund due.
• A request is not automatically completed merely because an email or message was sent; please obtain confirmation from our team.
• Where an item cannot be supplied, the order may be cancelled by us and any amount collected for that unfulfilled item will be refunded in accordance with applicable law.

Once an order has entered shipment or has been handed to a courier, immediate cancellation may not be technically possible. Please contact us before rejecting or returning the parcel so we can explain the available lawful options.

If the product has been delivered, requests will generally be considered through our Return Policy, including any disclosed voluntary return terms and statutory remedies for defective or incorrectly supplied items.

We may need to cancel an order because of a genuine stock discrepancy, inability to fulfil delivery, suspected payment or order irregularity, an obvious listing error or another legitimate operational or legal reason. If cancellation occurs, we will communicate the reason where appropriate.

When we cancel an order and do not provide the purchased goods, the amount paid for the cancelled portion will be refunded as required by law. We will not unfairly retain the consumer's payment for an undelivered order.

Cancellation or service charges, where lawfully applicable, must be clearly disclosed at the appropriate stage and must not be unfair or contrary to consumer rights. Under Rule 4(8) of the Consumer Protection (E-Commerce) Rules, 2020, cancellation charges cannot be imposed on a customer unless similar charges are also borne by the e-commerce entity when it unilaterally cancels the purchase order.

No blanket cancellation fee or percentage is promised or imposed by this page. Any permissible charge requires a valid basis, appropriate disclosure and compliance with applicable law.

Our collections include Saree, Kurta Set, Tshirt, Cord Sets and Short Kurtis. A refund may be due when an order or part of an order is validly cancelled, a payment was collected without a corresponding fulfilled order, goods cannot be supplied, an eligible return is accepted, or another refund is required by applicable consumer law.

Refund entitlement depends on the reason for the request, the relevant transaction details, the item's actual condition where relevant, and applicable statutory remedies. We do not represent that every change-of-mind purchase qualifies for an unconditional refund.

If you receive an item that is damaged, defective, spurious, substantially different from its advertised or agreed description, or not the item ordered, notify us with the order details and a description of the problem. Photos or other reasonable evidence may help us investigate but will not be used to impose unreasonable barriers.

Subject to the circumstances and applicable law, an appropriate remedy may be a replacement, return and refund, repair where relevant, or another lawful resolution. Mandatory remedies cannot be excluded merely by describing an item as non-returnable.

Size, colour, fit or personal-preference requests for otherwise conforming garments follow the voluntary return conditions, if any, clearly disclosed for the product or order when purchased. Please consult our Return Policy for details.

This policy does not set a universal 7-day, 10-day or 30-day discretionary return or refund window. Any voluntary eligibility period will be governed by the terms communicated for the particular transaction. This does not affect rights arising from a genuine defect, misdescription or other legally protected issue.

To request cancellation or an eligible refund, contact APEXVOGUE TEXTILES TECHNOLOGY PRIVATE LIMITED using our verified support channels and provide the information reasonably needed to identify your order.

1. Share the order number, purchaser name and registered email or phone number.
2. Explain whether you want cancellation, a refund status update, or a remedy for an item concern.
3. For a product issue, give a brief description and supporting photographs where reasonably available.
4. Keep the correspondence and await written confirmation of the review or the next step.

Contact us at info@apexvogue.in or +91 9286635422. You may also visit our Contact Us page.

We will assess requests reasonably and in good faith, considering the payment record, dispatch or delivery status, product details, consumer rights and any applicable disclosed terms. Additional information may be sought only where reasonably necessary to verify the request.

We will communicate the outcome or the next required action. When a return is needed for an approved resolution, instructions about the collection or shipment method will be provided. An accepted refund is not dependent on the customer sharing passwords, PINs or one-time passcodes.

The refund amount will ordinarily be based on the amount actually paid for the eligible order or item, including applicable taxes or related charges when their refund is required by the circumstances and the law. Partial-order cancellations may result in a proportional refund for the cancelled items.

Any legally valid, previously disclosed deduction will be explained. We will not apply unjustified deductions that defeat statutory consumer remedies, including cases involving goods not supplied or defective or incorrectly supplied goods.

For eligible prepaid orders, refunds will generally be initiated through the original payment method where it remains available and technically feasible. If the original route is unavailable, we may arrange an alternative secure payment method after appropriate verification.

If Cash on Delivery was offered and a refund becomes due, a verified bank or other suitable payout method may be requested. Never disclose payment passwords, UPI PINs, card CVVs or OTPs to obtain a refund.

We will initiate accepted refunds within a reasonable period and within the period required by any applicable law, Reserve Bank of India directions or competent authority. The time for funds to appear in an account may also depend on the payment gateway, card network, bank or UPI service provider.

Bank-credit timelines vary by payment channel and applicable regulation, so a single guaranteed credit date does not apply to every payment method. If you believe your refund is delayed, contact us for the available reference or status information.

Where a payment appears to have failed, remained pending or been debited more than once, please first check your order confirmation and payment account. Do not repeat a payment solely because a page did not immediately update unless the payment status is confirmed.

Send us the order reference, transaction reference, amount, approximate time and masked payment details if required for verification. We will coordinate review with the relevant payment provider where appropriate. Applicable regulatory or provider reversal processes may operate separately from store-initiated refunds.

If an order contains multiple items and only some can be fulfilled, we may offer shipment of the available items and a refund of the unavailable portion, or another lawful solution agreed with the customer.

If a package arrives with items missing, report the issue promptly, retain the outer packaging where practical and describe the discrepancy. We will review the fulfilment and delivery records and provide an appropriate remedy where a deficiency is established.

If your order has not arrived within the delivery schedule stated for the purchase, contact us with your order number so we can investigate the courier status. Remedies, including cancellation and refund where applicable, will be handled in accordance with the relevant consumer protection rules and the circumstances of the shipment.

Delays caused by events genuinely beyond reasonable control will be assessed consistently with applicable legal exceptions; they do not remove rights unrelated to the delayed event.

Where a valid refund is approved for an order purchased using a coupon, discount or promotional benefit, calculations will reflect the transaction's actual paid value and the applicable offer terms, subject to law. A refund is not automatically calculated from a higher crossed-out or regular price that the customer did not pay.

Refund treatment of bundled or conditional offers will be explained where relevant, without hidden or unfair deductions.

If physical return of an item is necessary for an eligible remedy, we will communicate the available courier collection or return-shipping procedure. Collection availability may depend on serviceability and product circumstances.

For discretionary returns, any lawful reverse-shipping charge must match terms disclosed for that purchase. For a seller-caused mistake, defect or other mandatory consumer-law remedy, return costs will be handled in a manner consistent with the consumer's legal rights. Refer to our Return Policy for more detail.

Our designated grievance officer is LALIT KUMAR. Please contact the officer through our published support email or phone and provide the relevant order number, description of the concern and prior correspondence, if available.

The Consumer Protection (E-Commerce) Rules, 2020 require covered e-commerce entities to acknowledge consumer complaints within 48 hours and redress them within one month from receipt, subject to applicable law. Customers retain the right to pursue remedies before appropriate consumer forums and authorities.

Email: info@apexvogue.in
Phone: +91 9286635422
Officer: LALIT KUMAR

This policy is intended to operate consistently with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, applicable Reserve Bank of India directions and other mandatory Indian laws in force for the transaction.

The Consumer Protection (E-Commerce) (Amendment) Rules, 2026 were notified with a commencement date of 1 January 2027 and are not presented here as already effective on 8 October 2026. The legal rights of customers prevailing at the relevant time will govern.

This policy may be updated when operational practices, legal obligations or business processes change. The updated version and effective date will be published here. Changes will not retrospectively remove rights already accrued under a completed transaction.